About

What I actually do

I work with UK SMEs to find where operations are breaking down and fix them, practically. Sometimes that means a CRM that finally gets used, cleaner data, or a process that just needed someone to look at it properly. Sometimes it means embedding AI where it actually saves time, but only once the foundations are sound, because AI doesn’t fix a broken process. It makes it faster.

Then, if you choose to move forward, I work alongside you and your team until it’s embedded. The new way becomes the normal way, because the people running it were part of building it.

I also spent over a decade as a freelance outdoor instructor and DofE expedition leader, and as of April 2026 I’m Operations Manager at a school-facing expedition provider. Operational precision in that world is unforgiving, it’s made me unsentimental about the difference between a process that looks good on paper and one that actually holds.

I live and work from a motorhome with my family, which has its own way of clarifying what systems actually work versus what just feels like they should.

The next step

If you’d like to find out whether there’s something worth fixing in your business, the diagnostic costs nothing and takes 15 minutes. You don’t need to prepare anything.

Book a diagnostic:

Or find out more about how the process works: