Is this for you?
Fieldwork works with UK SMEs, usually 10 to 100 people, where the business has grown faster than its systems.
The team is capable and committed. But they’re carrying operational overhead that was never formally designed. Things work because specific people know how they work. The tools are paid for but underused. The founder or ops lead is still the last line of defence for questions that should have a better answer.
The demand is there. The capacity isn’t.
If that sounds familiar, keep reading.
How it works:
1. Find
The audit starts with two focused sessions — usually no more than three hours of your time across the whole process. I map the real workflows, not the official ones, ask the questions that reveal where time and money are actually going, and build a clear picture of what’s fixable and in what order.
Most clients say the audit itself is the first time someone has looked at their operations as a whole, rather than at individual problems in isolation.
2. Fix
I identify the practical wins: the tool already being paid for that could do three more things, the process that takes an hour when it should take five minutes, the data that nobody trusts because nobody set it up properly.
Fixes are prioritised by impact, and implementation. Sometimes the highest-value change is also the simplest. Sometimes the right answer is AI. Often it isn’t.
3. Embed
This is the part that makes the difference.
I work alongside your team until the change is in place and being used. Not a training session. Not a handover document.
The point where most engagements end is where this one properly begins.
What’s typically included.
Every engagement starts with a pre-audit discovery call to understand the context before anything else begins. From there, the audit maps real workflows across key operational areas, identifies friction points with costed impact where calculable, and produces a prioritised recommendation roadmap sequenced for quick wins first. Implementation support follows: working alongside your team to embed changes, not handing over a document and hoping for the best. A follow-up session at 30 days confirms what has landed and what still needs attention.
What it costs
The diagnostic: Free. 15 minutes. A straight conversation about what’s going on and whether there’s something worth doing about it.
The audit: £1,500 2 hands-on sessions with me discussing your business goals and operation in depth, and then insights and projections from the report.
Includes the full report, roadmap and presentation documents as deliverables. This is a floor not a ceiling, you’ll often receive more than this depending on what the audit uncovers.
The full programme: From £5,000.
Embedding change is where the real work begins, and moving on to the next phase happens in concert with you and your ambitions for the business.
A 30-person business recently identified over £57,000 in annual operational waste during the audit. The changes implemented included a shared email coordination protocol and activating a rota module already included in software they were paying for — at no additional cost. The programme paid back in approximately 10 weeks.
Those are real numbers from a real engagement. Not a projection.
What clients have said
“It’s fantastic to have someone come in and be able to save a small company potentially thousands of pounds. I think that’s a brilliant thing.”
Operations Director, 30-person outdoor education company
“It just feels already very hands on. The questions you ask, they’re just the right questions. You really are paying attention and you understand it. Whereas other people I’ve tried to get help from, it’s just so broad. I can’t connect to it because it’s not this.”
Founder, Artisan Food brand
Ready to get started?
Fifteen minutes. No preparation. A straight conversation about what’s actually going on in your business and whether it’s worth doing something about.